Frequently Asked Questions
Everything you need to know about your Nilkamal Furniture experience.
Does Nilkamal provide assembly services for the furniture?
Yes, we offer professional assembly services for most of our furniture items. Once your product is delivered, an authorized technician will visit your location within 48 to 72 hours to complete the installation.
What is the standard delivery timeline for my order?
Typically, orders are processed and delivered within 7 to 10 business days, depending on your location. You will receive a tracking link via email and SMS once your furniture has been dispatched from our warehouse.
What kind of warranty comes with Nilkamal products?
Most of our products come with a 1-year to 3-year manufacturing warranty covering structural defects. Specific warranty periods vary by product category and are mentioned on the individual product pages.
What is your return and replacement policy?
We offer a 7-day return policy in case of manufacturing defects or damage during transit. Please ensure you record a video while unboxing to help our team process your replacement or refund request swiftly.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. We also offer No-Cost EMI options on select bank cards for high-value purchases.
How should I maintain and clean my Nilkamal furniture?
For wooden furniture, use a soft, damp cloth for dusting. For plastic and metal items, mild soap and water are sufficient. Avoid using harsh chemicals or placing furniture in direct sunlight to prevent fading.